1. Do I require a prescription?
2. Is there a dispensing fee charged for each prescription?
3. What are my shipping charges?
4. How long will it take to ship my order?
5. What can delay my shipment?
6. How do I pay for my order?
7. Is there a limit on how much I can buy?
8. Are all medications available in Canada?
9. Can I buy Tylenol No.3, Valium or similar medications from your pharmacy?
10. Will you accept my insurance?
11. What is a generic drug?
12. When do you supply generic medications?
13. Why do some drugs have different names in Canada?
14. What is your policy on privacy?

1. Do I require a prescription?
Yes! A prescription is required for all medications. Just like your local pharmacy, we require a valid prescription from a physician licensed in your area of residence. Our licenced Canadian physician on staff will review your medical history against your written prescription and once satisfied will issue a new prescription under his or her Canadian licence so we can fill your order.

2. Is there a dispensing fee charged for each prescription?
All our dispensing fees are included in our prices.

3. What are my shipping charges?
Each order will have a $10.95 U.S. shipping charge. You may include more than one prescription in each order. Prescriptions for your husband/wife may be included in the same shipment, provided they were ordered at the same time and we have their permission.

4. How long will it take to ship my order?
Once we have your fully completed patient profile and valid prescription, your order may take up to 2 to 3 weeks to process and 7 business days for delivery.

5. What can delay my shipment?
a.  We have to contact your doctor to get a copy of the prescription or to verify the order. Sometimes the doctor may not get back to us right away, so this can delay the process.
b.  Make sure that your order forms and credit card information is completely filled out. Failure to do so will delay shipping.
c.  Shipping times are at the mercy of the postal service. Please order your medications early enough to ensure you do not run out of them.

6. How do I pay for my order?
We accept VISA, MASTERCARD and AMERICAN EXPRESS.  We also accept certified cheques or money orders (which must be verified before the order can be shipped). Personal cheques and postal money orders are NOT accepted.

7. Is there a limit on how much I can buy?
YES. You can purchase up to a maximum of 3 month supply on each of your medications for which we have a valid prescription. If your physician writes a prescription for more than 3 months, we can refill your prescription at 3 month intervals as required.

8. Are all medications available in Canada?
No. We do not have all medications that are available in other parts of the world. However, we do have the majority of them.

9. Can I buy Tylenol No.3, Valium or similar medications from your pharmacy?
NO. We cannot legally ship any narcotic, controlled substance, or habit forming drugs across the border.

10. Will you accept my insurance?
Unfortunately NO. We cannot accept any form of foreign insurance because we are located in Canada. We will provide you with a proper receipt which you may submit to your insurance company. Depending on your plan, your insurance company may or may not accept our receipts.

11. What is a generic drug?
A generic drug is the exact same medication and strength as the brand name drug. It is produced by a manufacturer other than the brand name manufacturer. This can be done when the original manufacturer has lost its patent protection on a particular drug. Canada has some of the strictest guidelines and standards in the world for the production of generic drugs. This is to ensure that they will be as potent and provide the same therapeutic effect as the brand name drug. However, generic drugs are available at a lower price, saving you money.

12. When do you supply generic medications?
We will substitute a brand name medication with the generic one if it is available. This will maximize your savings. Please note that not all name brand drugs have generic equivalents. If you or your doctor want you to have a brand name medication, you can indicate which medications you do not want substituted on your medication form, or your physician can indicate this by writing NO SUBSTITUTION on your prescription.

13. Why do some drugs have different names in Canada?
These are trade or brand names registered by the manufacturers. Often you will see different trade names in different countries. The medications have the same active ingredients, but may look different and have a different trade name.

14. What is your policy on privacy?
We do not sell, trade, or rent your personal information to others. We adhere to Provincial and Federal laws governing the protection of personal health information. Please read our Privacy Policy for details.